Lord Herman Ouseley has launched Kick It Out's season of action as well as a new mobile phone app for supporters and players to report racist or homophobic abuse.
Lord Ouseley believes a shift in dressing room culture is required and has also called on the Football Association and clubs to ensure that mistakes emanating from the John Terry and Luis Suarez cases are not repeated.
Ouseley resigned from the FA Council in December in protest at the FA's handling of the Terry and Suarez cases which saw both players handed bans for racially abusing opponents.
"I resigned because I was very frustrated with the way the matters had been dealt with," he said.
"I pleaded with the FA and the then chairman (David Bernstein) to come out and hold their hands up and say 'these were the mistakes we made and they will never happen again'.
"The Terry case took a year to be dealt with while with Suarez you had the then Liverpool manager Kenny Dalglish flouting the FA's authority and the player not shaking Patrice Evra's hand afterwards.
"The regulatory body must act in a way that tells the victims that this is going to be dealt with in a way that might stop it happening again."
The mobile phone app will allow fans and players to report abuse directly to Kick It Out who promise to follow up the cases with the football authorities and if necessary, contact the police.
"Part of the problems that were raised last season were players saying they had complained about an incident and nothing was done about it," added Ouseley.
"Some of them never even found out about the outcome of their complaint especially if it was not found in their favour because we had not been involved.
"Now if a player has have got a problem they will be able to contact us directly and if they wish anonymously, and we will follow through on the complaint.
"Fans will also be able to contact us if for some reason they don't feel the confidence to report something to a steward."